IT Support is like Hiring a Babysitter

IT Support is like Hiring a Babysitter

I have been in the IT Support business since 1986 and I have seen a lot of changes. In the late 1980s I saw Artisoft LANtastic create millions of workstations in a peer-to-peer topology that enable very small businesses to create a shared network without having the...
Microsoft is stifling innovation

Microsoft is stifling innovation

I have been in IT Support since 1986. I got my first PC/XT back then and it was a very exciting time. But the last 10 years have been horrible. The industry used to be so exciting. We had to replace our computers about every 18 months because the software kept getting...
Remote Control Support

Remote Control Support

Well, I don’t know how long a good thing like this will last. But I was looking around on the Internet and I was searching for an inexpensive remote control solution. For my company, Progressive Office, we frequently need to be able to remotely control a client...
Bad Power Supply

Bad Power Supply

How do you know when you have a bad power supply? Well, the symptoms are fairly basic. I had a client call me last week. He said his computer would not turn on. So, I asked him to tell me if anything came up on the monitor. He said, “No, the monitor is...