IT Support is like Hiring a Babysitter

IT Support is like Hiring a Babysitter

I have been in the IT Support business since 1986 and I have seen a lot of changes. In the late 1980s I saw Artisoft LANtastic create millions of workstations in a peer-to-peer topology that enable very small businesses to create a shared network without having the...
Microsoft is stifling innovation

Microsoft is stifling innovation

I have been in IT Support since 1986. I got my first PC/XT back then and it was a very exciting time. But the last 10 years have been horrible. The industry used to be so exciting. We had to replace our computers about every 18 months because the software kept getting...
Replacing and remapping the server

Replacing and remapping the server

Well, we helped a client by installing a new Iomega Network Attached Storage (NAS) system to their network. We installed it to replace the fileserver. A previous consulting group had installed a Workstation as a fileserver. It was 99% full and had no RAID or...
Will VOIP Lead to Free Phone Service?

Will VOIP Lead to Free Phone Service?

I discovered a product today that is truly remarkable. You may have already heard of Skype. You may be using it. Skype enables you to make free phone calls to other users of Skype and to make low-cost phone calls to other land lines. But now there is a VOIP (Voice...